Overview
Scan Lanka Trading Co. ("Scan Lanka", "we", "us") wants you to be satisfied with your purchase of boards and teaching equipment from www.canvasboards.lk. This Returns & Refunds Policy explains how returns, replacements, and refunds work for online orders.
By placing an order you agree to this policy. For help, contact us with your order number.
Contact for returns
- Hotline / WhatsApp: 071 781 7447
- Email: scanlankagroup.info@gmail.com
- Website: Contact us
Eligibility
You may request a return or replacement if:
- The item arrived damaged, defective, or incomplete; or
- You received the wrong product or wrong size/specification compared to your order; or
- We agree in writing to accept a return for another reason.
Please inspect goods on delivery (or as soon as practical) and report issues within 7 days of delivery for damaged/wrong items, and within 3 days for shortages.
Non-returnable items
- Custom-made, cut-to-size, or specially ordered items (unless faulty or incorrectly supplied by us)
- Items damaged due to misuse, improper installation, or normal wear after delivery
- Products returned without prior approval from Scan Lanka
How to request a return
- Contact us by phone, WhatsApp, or email with your order number, photos of the issue, and a short description.
- We will confirm whether the item qualifies and how collection/return shipping will be handled.
- Do not discard packaging until the claim is resolved, where possible.
Refunds
Approved refunds are processed as follows:
- Card payments (PayHere): Refunded to the original payment method via PayHere. Bank posting times may take several business days after we initiate the refund.
- Bank transfer: Refunded to the bank account you nominate (same account used for payment where possible).
- Cash on delivery (COD): Refunded by bank transfer or another method we agree with you in writing.
Refunds are normally completed within 7–14 business days after we receive and inspect the returned goods (or confirm the fault), excluding courier and banking delays.
Delivery charges are refundable only if the return is due to our error (wrong/damaged item).
Replacements
Where stock allows, we may offer a replacement instead of a refund. Replacement timelines depend on manufacturing and island-wide delivery schedules.
Cancellations before dispatch
If your order has not yet been dispatched, contact us promptly. We will cancel where possible and refund any amount already paid according to the refund methods above.
PayHere disputes
If you paid by card through PayHere and have a billing concern, contact us first so we can resolve it quickly. You may also follow PayHere’s customer support process for card payment inquiries.